Frequently Asked Questions

Yes, Physiotherapy services are covered for eligible patients by the Ministry of Health and Long Term Care under the Community Physiotherapy Clinic program.
To be eligible for treatment under this program a patient must be:

• Insured under the Ontario Health Insurance Plan
• Referred by a physician or nurse practitioner
• Aged 65 years and older or;
• Aged 19 years and younger or;
• Recently discharged as an inpatient of a hospital and a physician on the medical staff of the hospital determines that the insured person needs physiotherapy
• Services that are directly connected to the condition, illness or injury for which the insured person was admitted to the hospital or; Be referred by a physician or nurse practitioner based on an assessment that the person requires physiotherapy services and be eligible for funding of services
• Under the Ontario Disability Support (ODSP) or Ontario Works (OW) programs.

Ontario’s Community Physiotherapy Clinic Program is available to eligible patients, free of charge. The Program funds select clinics to help people recover from recent illnesses, injuries and surgeries, or flare-ups of chronic conditions.

Who is eligible?

You can enter the Program if you have experienced:

1. A recent illness, injury, accident, or surgery that led to a decline in function or movement; or

2. A flare-up or worsening of symptoms from a previous fall, accident, surgery, or chronic condition that led to a decline in function or movement.

You must also:

1. Have a valid Ontario health card, and

2. Be 65 years or older, 19 years or
   younger, or any age if you were discharged from hospital following an overnight stay or an outpatient/day surgery procedure within the last 12 months.

You can also participate if you are approved for the Ontario Disability Support Program (ODSP) or Ontario Works (OW). In that case, an Ontario health card is not required and there are also no age requirements.

Who is not eligible?

You are not eligible to participate in the Program if you:

•  Want to keep an existing level of function or ability to move

•  Want long-term rehabilitation (talk to your health care provider for options)

•  Need specialized services (e.g. for stroke and heart attack recovery)

•  Receive other physiotherapy services funded through auto insurance, the Workplace Safety Insurance Board (WSIB) or by other government-funded healthcare programs (e.g. in-home physiotherapy).

A doctor’s referral is required for publicly-funded physiotherapy services. Otherwise, a referral is not required to be assessed and treated by a physiotherapist. However, your insurance company may require a doctor’s referral prior to reimbursing or covering the cost of treatments.

Physiotherapy treatments at Grossi Physiotherapy are funded though the following sources:

• Workplace Safety and Insurance Board (WSIB)
• Automobile Insurance Policies
• Ministry of Health and Long Term Care through the Community Physiotherapy Clinic program
• Extended Health Care Plans
• Veterans’ Affairs

The initial assessment and treatment will typically take an hour however, you should allow for additional time for administrative activities. Follow-up sessions can vary per patient, and they typically run between 30-60 minutes depending on the treatment plan.

You will be greeted by our administrative staff who will collect some information from you prior to the assessment. From there your therapist will conduct a thorough history and examination. They will discuss their findings with you and develop a treatment plan based on your goals for recovery. Finally, an initial treatment will be provided.

Each patient’s injuries and recovery times are unique. Your therapist will provide you with a treatment schedule based on their assessment findings and always remain sensitive to your personal commitments and schedules.

At each appointment please wear loose fitting clothing that allows for easy access to the injured area. That is, if you sustained a leg injury wear shorts and running shoes. Not to worry, we will provide you with suitable attire if needed.